How not to make mistakes in a business conversation

It's enough to use the following basic rules:

Rationality. During the business meeting or negotiations, try to keep a low profile. Firstly, uncontrolled emotions are always negative impact on the decision. And secondly, there is a psychological rule: "In debate, winning the one who is more calm."

Understanding. Remember, before you impact on the positionof partner, and change it in the right direction and there is your goal, you should understand it. Surely he is trying to convey to you my opinion. But because of your lack of attention to his point of view, can not achieve the goal. This causes irritation and can lead to the fact that the source did not want to understand you.

Attention. Psychologists believe that during any conversation concentration level varies. This happens even when we have nothing distracting. Remember that in the process of obtaining information from time to time a person required breaks. After all the attention spontaneously disperses, and your partner for a few minutes as it "falls out" of the conversation.

To achieve its goal in the negotiations, in such moments you need to attract attention of the interlocutor (eg, to call him by his name, and so on. P.) And restore a torn contact.

Authenticity. Remember that in a business conversation should not be given false information, even when it makes the source. Otherwise tactical gains (as it is sometimes the case) may result in a strategic defeat.

Differentiation. Unfortunately, we often identify that partner says, with his personality or our attitude towards him. Good news, reported an unpleasant companion, loses half its charm. To avoid this, pay attention primarily to the fact that you say it, and not on who and how it does it. Remember that the separation of facts from opinions and assessments of the emotions - the main principle of constructive conversation.

Biggie. The tone and pace of speech and pauses - very good tools to help build dialogue effectively. Here are simple techniques that can emphasize the importance of what you are saying:

change the tone of voice - because the monotony of lulls, dissipates attention of the interlocutor. A sudden increase or decrease in the tone selects a word or phrase from the crowd;

 change the tempo of speech - it gives it expression;

 pause before and after important ideas;

adjust the volume of speech - to reduce it in an important place of conversation. This is the best way to attract attention to your words.